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Shop Policies & FAQ

Can I use your designs more than once?
No, all of our design collections are for a one-time, personal use only.  Reselling, mass producing, duplicating, replicating or sharing the files of any Soiree Event Design Collections is strictly prohibited.  We retain all rights to the collections. Commercial use or resale is prohibited.  ©Soiree Event Design.  All rights reserved.

What is a DIY printables package?
This is a do-it-yourself package.  No printed items will be sent to you. We personalize all your items for you and we send you the digital PDF file or jpeg file (invitation only) and you print and assemble the printables yourself.  An instruction sheet will be sent to you to help you.

What happens after I purchase DIY (Do-It-Yourself) Digital Printables?
1.  You enter your personalized info (for birthday parties: guest of honor's name and age) & (for baby showers: baby and mom's name) when you checkout

2.  We personalize your package and email you a PDF PROOF file of your printables package and/or a JPEG file of your invitation within   3 business days from purchase for your approval.  To open the PDF file, you will need Adobe Acrobat Reader which is a free program available for download here:  http://get.adobe.com/reader/

3.   Please be sure to proof your files for correct spelling as once you approve your files, we cannot make any additional changes.

4.   Upon receipt of your approval via email, we will email the final PDF file of your printables package and/or a jpeg file of your invitation.

5.  Once you receive your PDF file, we recommend you take the file to your local copy shop for them to print for you due to the heavy ink coverage.  We DO NOT recommend using your home printers.  Invitations will be sent as a jpeg and can be taken to a photo lab for printing (just like you would a photo) 

6.  The last step is to cut and assemble your printables.  If you do not know how to do this or need to know what supplies you will need, please check out our page:  How to Assemble Printables for details.

What is a Ready to Use printables package?
This package is for those who want us to do all the work.  We personalize your printables, print, assemble and ship them to you ready to use.  This package requires a custom quote based on the quantity you need of each item.

How do I purchase Ready-To-Use Printables?
1.  Contact us requesting a Ready-to-use package of any of our themes in the shop.  We will contact you within 24 hours of your email to get all the personalized info and quantity of items you need. A Pay Pal invoice will be sent to you for payment.

2.  Upon receipt of payment, we begin your project and email you a PDF PROOF file of your printables package within 3 business days from purchase for your approval.  To open the PDF file, you will need Adobe Acrobat Reader which is a free program available for download here:  http://get.adobe.com/reader/

3.   Please be sure to proof your files for correct spelling as once you approve your files, we cannot make any additional changes.

4.   Upon receipt of your approval, we begin printing and production of your printables package.

5.  Your package will be ready to ship within 14 business days. You will receive an email with tracking information once your package has shipped out.

6.  You receive your package to your front door ready to use in your party's decor!

What if I need more items than what is listed in the package?  
For the DIY package: I will include a few blank items if you requested items personalized with guests' names to accommodate last minute guest changes.  You will just have to hand-write your guests' name on the blank items. 

For the Ready-To-Use package: Contact me to purchase additional items. 

Can I order only some of the items in the package?
YES. Contact us for pricing.

Will the colors shown on my digital proof print EXACTLY as I see them on my computer screen?  
Not always.  There will always be a slight color shift from what you see on your screen and what is printed.  They will not be an exact match, but close.  Normally, colors appear brighter on screen then when printed on paper.  ONLY print your DIY printables on high-quality laser or glossy paper to achieve the best color.

Can I get your design modified to match my party colors?
YES. We can modify any design collection to match your event's color scheme for an additional fee.  Contact us for pricing.

I don't see exactly what I'm looking for, can you custom design a package for my theme?
YES!  We will be adding new collections FREQUENTLY, so check back often if you don't see your theme available.  However, we do custom design ANY theme for an additional fee.  Please contact us for details and pricing.

How do I assemble DIY printables?
Instructions on how to assemble the printables comes with your purchase as well as general instructions here on the shop site under:  How to Assemble Printables (coming soon).  The list of supplies you will need to assemble your printables will also be included.

I need my printables before your standard turnaround times.  Do you do offer RUSH service?  
YES, but please contact us to arrange for Rush Service BEFORE you purchase your printable package.  Rush fees will apply and may not always be available.

Shipping:  How will I receive my Ready-To-Use printables?
We use flat rate priority mail via USPS for our Ready To Use printable packages.  You will receive a tracking # upon shipping out your package.  All packages must be signed for.  Flat rate priority mail usually arrives anywhere in the USA within 4-5 business days from date we ship it out.  Rush shipping services (Fedex or UPS) is available for an additional fee.  Please contact us to arrange for expedited shipping.  

Shipping:  How will I receive my DIY printables?
You will NOT receive any printed, physical items with the DIY (Do-It-Yourself) package.  We will send your package via YouSendIt.com to the address on file with Pay Pal only.  You will receive an email from YouSendIt.com with a link to download your custom printables package to your computer.  Be sure to add to your address book both of the following email addresses to ensure our emails don't go to your spam/junk folder:
delivery@YouSendit.com
info@Soiree-EventDesignShop.com

Payment Options:
All payments are processed via Pay Pal only and payable upon ordering your package.  No packages will be started until payment in full is received via Pay Pal.  If you order a custom or ready-to-use package, you will receive a Pay Pal invoice directly from us for payment once your project details are confirmed.  All custom and ready-to-use packages are payable in advance via Pay Pal.

Return Policy:
All sales are final.  Once you approve your files, no changes can be made unless an edit fee is paid.   If you need to order more of your items after you've purchased your packages, A-la-Carte pricing will be applied.

Have more questions?
If you need more information or have additional questions, please don't hesitate to email me:  info@Soiree-EventDesignShop.com